What would you do? (professionally speaking)

Wayne

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Let's play a game of "what would you do?"...

Where I work, we are currently running a 9-year-old install of Microsoft SharePoint 2007. As the SharePoint Administrator for the entire organization, I inherited it from my predecessor's forebear who was tossed into the SharePoint pool by Headquarters even though he knew absolutely nothing about SharePoint. He was a network admin guy, and in typical HQ fashion, that must mean that he knew what he was doing, right?

Rather than plan and come up with governance and guidelines, every time he had to create a new page or site, he just used whatever trick or treat he found in the textbook that day..

For three years now, I have been working stoically to fix all the problems that he created over 700 SharePoint sites (SharePoint, where every page is a site)... There are parts of the system that even -- to this day -- I don't understand why he did the way he did, and trust me, everything's a nightmare...

For two years now, we've been asking HQ when we're going to upgrade the SharePoint services to 2010, if not 2013. They have successfully completely ignored any requests and generally treat our entire organization (and me personally) as a mosquito-level annoyance.

Fast forward to today, when we learn that -- because Server 2003 is at the end-of-life and SharePoint 2007 won't run on later server versions -- they are being compelled to upgrade "by the end of the month".

Migration isn't going well AT ALL, and the guy they have handling it means well. He's normally their "go to guy" for all things SharePoint, but I'm getting the feeling he knows about as much as I do at this point, which is to say very little about SharePoint 2013...

Here's where I'm upset.

For the past three years, I've been bemoaning the fact that we are dealing with a broken system put up by a guy who -- while probably a great network tech -- didn't know WTF he was doing. As a result, SharePoint adoption is suffering because there's no real impetus for users to actually embrace the system...

We have ONE shot here to do things the right way, and to get it right from the get-go. That would involve a week or two of update training, a completely wiped and fresh install, and about 6-to-9 months of effort to plan, build, then migrate things by hand where possible.

Instead, it feels like we're just going to take what we're given, which is to say a compounded, broken, and disorganized system that everyone already shuns.

As geeky and brown-nosy as it sounds, I actually take pride in my work, and I love what I do, so I'm upset at the prospect of simply continuing the shitstorm that actively endangers my job, and my happiness...

The question becomes, how to best lay out my frustrations to management (and HQ) in a non-aggressive, non-confrontational way.

If you're still reading at this point, what would you do?
 
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Ack.... Doesn't sound like a very fun situation.

I guess I've got a few questions, observations, and things to think about...

1) Where do you fit in the organization? As the SharePoint Administrator, do you have power to say who can have what and when? Or is that dictated to you?

2) It sounds like the HQ is offsite and doesn't much care about the details of your section, so taking frustrations to them likely won't get great results. So I'm kind of focusing on your local management. What's their structure like? How much sway do you have with them?

3) Who gave the "compelling" argument for the upgrade this month? Do you have authority to cause some downtime while setting up the new system correctly and blame them for the outage of the current system? In other words, can you use the upgrade mandate as an excuse to get the time and resources necessary to actually fix things?

4) By that same line of thinking, what is the impact of downtime on this system? And can you show that setting it up correctly will give business benefits? (Money saved by less downtime, less hassle for users, better adoption rate, etc...)

5) If you're the SharePoint Administrator, but you're saying there's a guy doing this migration that "they" (who is the they?) put in there... Are you this person's boss, or is the whole project being dictated to you?

Unfortunately, by the way you've described it, it doesn't sound like you have a ton of leverage in the situation.
 
Who is this "go to guy"? What relationship do you have? Does he need an ally to get things done right?
 
@ilwrath

I can quote point-for-point, but the general status is that you've nailed it.

HQ (external to our branch of the agency) is operating in a bubble and we are at their mercy to accept whatever they throw at us. Very little choice in most parts of it, but I am trying to at least make sure that they are aware of the long-term consequences of their actions, even if they ultimately don't care.

It's imperative to me that -- if I'm forced to do things the wrong way for the sake of political expedience -- they are fully aware of what they're choosing to do so that they can't come back with "we didn't know" when I have to explain why they can't have what they want because of the choices they made...

At this point and with that being said, any frustration I feel in the matter is "just pride, f*ckin' wit' me." (tip of the hat to Pulp Fiction)...

Thanks for letting me vent.

Wayne
 
oy vey, what stupidity is this?

have you considered going on strike?

can you just do it the right way and not tell them? :)
 
@Wayne,

What are your goals in this situation? Do you just need to cover your ass, or do you want to get stuff sorted so your life is better? You may be able to do quite a bit if you don't mind not taking credit for it.
 
What are your goals in this situation?
Professional survival really...

In the end, I have no say in the matter. HQ is pushing out a migrated site, and as long as nothing's overtly broken, we just have to swallow it and move on. Chaps my ass though, big time, but 36 hours later, I've had time to just accept the fact that there's no resolution which ends up "the right way" and as with most things run by a centralized committee then through various contractors, it simply "is what it is".

If I can just swallow my pride and not care about doing my job the right way, then I'll be much happier..

Wayne
 
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