Well this kinda bleeping sucks.
Reading jr.com's web site (and 99% of others), it claims that the 4-bay drobo unit I bought from them supports "up to 16TB array", meaning 4 x 4TB, right? I get the unit in, strip the external WD Element drives out of their boxes (voiding the returnability, not to mention warranty), then put the drives into the unit.
All four drives report "dead drive, replace". WTF?
So, I pull a drive out, rebuild the box, plug it in, it works fine. Rip the box apart again, put it back in the drobo. Dead.
Next, I call Drobo directly. According to their first and second-level support people (the highest they would allow me to go), the unit I got (despite being new and the current generation) only supports 2TB drives. Shit. So. Ok.
(Paraphrased as accurately as possible considering the hour-long merry-go-round type conversation).
"Do you have an upgrade to the firmware?"
- Drobo: "we will have an upgrade sometime in the future to support up to 5 TB drives".
"When?"
- Drobo (Jeff): "We have no idea".
"Can I get a beta release or sign up for beta testing?"
- Drobo (Jeff): "No, sorry".
"What can we do to resolve this?"
- Drobo (Jeff): Pretty much nothing. I can maybe get a return direct through us but no idea.
"I need a solution, can I send this one to you and get an upgrade, even if it's a refurb?"
- Drobo (Jeff): We might be able to do a return and let you buy the next model up, but it's $700 which is double the price you paid.
"So I'm screwed, and I have no guarantee you'll EVER make this unit support 3TB drives?
- Drobo (Jeff): "Pretty much" (again highly paraphrased to cut out the tech support "admit no wrong" mantra)
So I'm sitting here on -- I don't want to admit how much of an -- investment in drives and unit, which might as well be dead to me, with no way to return the drives because I was told that the Drobo supported them so I removed them from the sealed cases. No idea when, or if ever, the thing will be useful for it's intended purpose, and pretty much thinking of throwing the whole blessed thing through the window just to make myself feel better.
That, in a nutshell is my experience with Drobo so far...